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  • Insights
    • Tools
      • LENS
      • Implicit Behaviour
      • NeuroSuite
    • Custom Market & Product Research
  • Solutions
    • JUMP
    • Trunorth
    • Effort Assessment
    • Neuro Loyalty
    • Employee Engagement
    • Customer Journey Map
  • Healthcare
  • Case Studies
    • Friction in Banking
    • People Engagement in Auto
    • New Market Beer Launch
    • Reseller Loyalty for Agro
  • Who we are
    • About us
    • Partnership
    • Ethics
  • Knowledge
    • NeuroCX Accelerator
    • Blog
    • Press Room
    • Infographics
    • Videos
  • Contact us
  • SEE PLATFORM
    A Neuro-Solution platform
    To Increase Emotional Wellbeing
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    Online Insights Asessment Platform
    A Neuro-Powered
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    JUMP - An out-of-the-box solution
    that enhances your digital journeys
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    A deep probe into your current NPS program
  • Use Non-Conscious Insights to
    SEE CASE STUDY
    Eliminate Friction and
    Increase Customer Engagement
  • TAKE YOUR BUSINESS TO THE NEXT LEVEL
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    Industry-Ready and Scalable Tool

Non-conscious Insights for More Profitable Businesses

Take your customer and employee engagement strategies to the next level!

  • JUMP
  • INCREASE LOYALTY
  • REMOVE FRICTION
  • BUILD ENGAGEMENT
  • CUSTOMER JOURNEY MAPPING

JUMP

An out-of-the-box solution

That enhances your digital journeys

In the new reality, 50% of the revenue will be generated by digital channels by the end of 2020. Moreover, 59% of companies are still digitally immature, while 41% of companies invest in digital transformation without enough consumer insight (www.digitaladoption.com/digital-adoption-statistics).

JUMP is an out-of-the-box solution that enhances your digital journeys – friction-free, contextual, high-velocity, using behavioural & emotion insights, behavioural journey design, action steps & implementation support.

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INCREASE LOYALTY

Loyal & Long-Lasting Relationships

Engage your customers through validated solutions

When it comes to keeping customers engaged, size really doesn’t matter. Company size that is. Keeping them engaged with your brand or product requires a relentless pursuit to understand what really motivates your customers and a well executed strategy.

Buyer Brain’s Customer Engagement Solutions, built upon deep and unbiased consumer insights, provide you with the necessary tools to take your customer engagement strategy to the next level and increase your loyal customer base.

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REMOVE FRICTION

Less Effort, More Customers

Focus on easy customer experiences

The numbers show us that customers love it easy: 94% of customers that find it easy to do business with you are going to buy again and 88% are willing to spend more. Whereas if you make life hard for them, more than 60% will stop buying from you and will look for a replacement.

Reducing friction is one of the easiest ways to get your customers more engaged. Companies that use Customer Effort as a differentiator see their NPS score increase, as engaged customers are more satisfied and willing to recommend.

We’ve developed a simple and intuitive tool, Effort Assessment Score (EAS), that measures effort across processes and touch points and delivers actionable insights that you can apply right away.

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BUILD ENGAGEMENT

Employees that go the extra mile

Engage them by enhancing individual and team potential

Engaged employees are 43% more productive and customer focused than their counterparts. Furthermore, they are 87% less likely to leave the organisation, as opposed to their colleagues that are not engaged, where 60% are open to a new job.

Unfortunately, according to a Gallup research, only 13% of the workers are engaged, with more than 24% being actively disengaged and the rest not engaged. This situation costs companies $300 bn in lost productivity, in the US alone.

Buyer Brain uses neuro-powered tools to identify the non-conscious triggers that motivate people and builds behaviour-changing solutions that foster employee engagement.

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CUSTOMER JOURNEY MAPPING

Mapping Customer Journeys

The art of enticing customers to stay

The conclusions of 12 years of Service Delivery Gap Polls and Surveys shows that while 80% of surveyed companies reported an above-average customer experience, only 11% of the actual clients felt that this was true.

A greatly designed customer experience will leave a deep positive impression on your customers, so much so that they will immediately see the benefits of choosing your brand instead of another and will even become your advocates. If you fail to do so, then you are most probably losing potential long-term/loyal customers every day, and instead, are spending huge budgets on acquiring new leads.

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Recent Work

Our insights are tuned to solve real business problems

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Stay Connected With Buyer Brain!

Join us for our next events.

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Insights

Take your knowledge to the next level!

Top 4 COVID-19 Enhanced Cognitive Biases That Drive Pharmaceutical Consumption Behavior
Top 4 COVID-19 Enhanced Cognitive Biases That Drive Pharmaceutical Consumption Behavior

Read more
EAS Sludge Audits – An Engine of Opportunity
EAS Sludge Audits – An Engine of Opportunity

Read more
How Can Retailers Keep Up With Customers?
How Can Retailers Keep Up With Customers?

Today, more than ever, brands have the power to control and develop meaningful relationships with their customers. Through digital...

Read more
Where’s the Friction in Your Customer Experience?
Where’s the Friction in Your Customer Experience?

What recent years have taught us is that customer experience can be a game changer for business success. As...

Read more
Why should travel companies care about customer experience?
Why should travel companies care about customer experience?

What is one of the most exciting growth opportunities for a business? What about your business? If you answered...

Read more
Are Financial Services Leaders in a CX Crisis?
Are Financial Services Leaders in a CX Crisis?

Financial services providers – banks, credit unions, insurers, pension funds and wealth managers – need to start reinventing themselves...

Read more
What’s Next for Brick&Mortar Retail?
What’s Next for Brick&Mortar Retail?

We all know that the spread of digitisation and the access to online information has changed the way we...

Read more
Why Customers Love It Easy
Why Customers Love It Easy

Read more
Digitalize, but keep your audiences together!
Digitalize, but keep your audiences together!

Read more
The 5th edition of the Shopper Brain Conference in Amsterdam ended!
The 5th edition of the Shopper Brain Conference in Amsterdam ended!

Read more
Making It Easy! The India EAS Index and New Inputs on Customer Effort
Making It Easy! The India EAS Index and New Inputs on Customer Effort

Read more
Friction Harms Your Brand Loyalty: Part II
Friction Harms Your Brand Loyalty: Part II

As we promised, this piece tackles the elusive concept of customer expectations and how companies should calibrate the level...

Read more

Contact us

We’re ready to tell you more about our projects and how we will help you grow your business. Take the next step with Buyer Brain!

  • +44 7900 445722
  • ana@buyerbrain.com
  • 16 Beaufort Court, Admirals Way, Canary Wharf, London E14 9XL, England

EVENTS

  • Turn Pharma Challenges Into Opportunities: Neuroscience-based solutions, Online Event, September 23 2020
  • The Neuroscience of Effort - Why Customers Love it Easy, Dublin, June 11 2019
  • 12th Congress FMCG Market. Retail Industry Services, May 28-29 2019
  • Neuromarketing World Forum, Rome, March 13-15th 2019
  • The Neuroscience of Customer Effort & Why Effort Matters in Customer Service, London, January 24th 2019

Recent Posts

  • 5 Steps to Create a Frictionless & Differentiating Digital Customer Journey in the Pharma Industry.
  • Top 4 COVID-19 Enhanced Cognitive Biases That Drive Pharmaceutical Consumption Behavior
  • EAS Sludge Audits – An Engine of Opportunity

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Contact Details

Buyer Brain Ltd. Registered office: 16 Beaufort Court, Admirals Way, Canary Wharf, London E14 9XL, England
+44 7900 445722
ana@buyerbrain.com

© Buyer Brain Ltd 2020. All Rights Reserved

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