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  • Insights
    • Tools
      • LENS
      • Implicit Behaviour
      • NeuroSuite
    • Custom Market & Product Research
  • Solutions
    • JUMP
    • Trunorth
    • Effort Assessment
    • Neuro Loyalty
    • Employee Engagement
    • Customer Journey Map
  • Healthcare
  • Case Studies
    • Friction in Banking
    • People Engagement in Auto
    • New Market Beer Launch
    • Reseller Loyalty for Agro
  • Who we are
    • About us
    • Partnership
    • Ethics
  • Knowledge
    • NeuroCX Accelerator
    • Blog
    • Press Room
    • Infographics
    • Videos
  • Contact us

Reboot your customer loyalty

A neuroscience-powered solution to build long-lasting emotional bonds with customers

Did you know that a mere 5% increase in customer retention will boost your company’s profits by as much as 75%?

The truth is that…

Despite consistent and continuous financial efforts made to support innovative customer loyalty programs, companies fail to keep customers committed for the long haul.

From our experience, no matter the financial resources and effort poured into customer engagement strategies, if they are not based on deep & accurate insights about the target groups, the impact is minimal.

How does it work?

Buyer Brain’s Neuro Loyalty Solution goes beyond the surface and dives deep into customers’ unconscious biases and perceptions. By combining cutting-edge neuro-powered tools and hard data, we reveal consumers’ declarative and implicit expectations, desires, emotions and attitudes that shape their behavior and decision-making process.

Motivation & Engagement

By knowing exactly what motivates and engages customers at a deeper experiential level we create loyalty programs that become sticky.

Emotion & Behavior

Creates a comprehensive picture of the consumer with his/her plethora of emotional and behavioral drivers that we further analyze to better understand their attitudes and expectations.

Loyalty Strategy

The result is a Loyalty strategy that focuses on relevant benefits for each customer while also considering their context and expectations.

WHY USE

the Neuro Loyalty Solution?

Granular & accurate

understanding of customer context, needs and expectations.

Guaranteed improvement

of your customer loyalty programs.

Engaged customers

that increase your company’s turnover and profitability.

Case Study

AGRO Industry Neuro Loyalty

Client: One of the worlds’s largest Agro-chemical manufacturer.
Objective: Measure friction in existing retailers’ journey and the B-B-C journey.
Solutions: Use EAS to measure the friction at the process level. Internal channel engagement process defined to deliver and manage differentiated engagement across tiers.
Read More

Let's talk about you

Tell us about your customer loyalty challenges

EVENTS

  • Turn Pharma Challenges Into Opportunities: Neuroscience-based solutions, Online Event, September 23 2020
  • The Neuroscience of Effort - Why Customers Love it Easy, Dublin, June 11 2019
  • 12th Congress FMCG Market. Retail Industry Services, May 28-29 2019
  • Neuromarketing World Forum, Rome, March 13-15th 2019
  • The Neuroscience of Customer Effort & Why Effort Matters in Customer Service, London, January 24th 2019

Recent Posts

  • 5 Steps to Create a Frictionless & Differentiating Digital Customer Journey in the Pharma Industry.
  • Top 4 COVID-19 Enhanced Cognitive Biases That Drive Pharmaceutical Consumption Behavior
  • EAS Sludge Audits – An Engine of Opportunity

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Privacy Policy

Contact Details

Buyer Brain Ltd. Registered office: 16 Beaufort Court, Admirals Way, Canary Wharf, London E14 9XL, England
+44 7900 445722
ana@buyerbrain.com

© Buyer Brain Ltd 2020. All Rights Reserved

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