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5 Steps to Create a Frictionless & Differentiating Digital Customer Journey in the Pharma Industry.

  • By Mihaly Tordai
  • on November 16, 2020

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Top 4 COVID-19 Enhanced Cognitive Biases That Drive Pharmaceutical Consumption Behavior

  • By Mihaly Tordai
  • on September 14, 2020

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EAS Sludge Audits – An Engine of Opportunity

  • By Denisa Berceanu
  • on February 6, 2020

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Employee Engagement and the Importance of Effort Assessment

  • By Denisa Berceanu
  • on October 24, 2018

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How Can Retailers Keep Up With Customers?

  • By Denisa Berceanu
  • on May 25, 2018

Today, more than ever, brands have the power to control and develop meaningful relationships with their customers. Through digital interactions, brands are directly engaging...

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Where’s the Friction in Your Customer Experience?

  • By Denisa Berceanu
  • on May 23, 2018

What recent years have taught us is that customer experience can be a game changer for business success. As Forrester Research’s Harley Manning and...

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Recent Posts
  • 5 Steps to Create a Frictionless & Differentiating Digital Customer Journey in the Pharma Industry.
  • Top 4 COVID-19 Enhanced Cognitive Biases That Drive Pharmaceutical Consumption Behavior
  • EAS Sludge Audits – An Engine of Opportunity
  • Employee Engagement and the Importance of Effort Assessment
  • How Can Retailers Keep Up With Customers?
  • Where’s the Friction in Your Customer Experience?
  • Why should travel companies care about customer experience?
  • Are Financial Services Leaders in a CX Crisis?
  • What’s Next for Brick&Mortar Retail?
  • Advertising Week Europe, where „Great Minds Think Unalike”
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  • Friction in Banking
  • People Engagement in Auto
  • New Market Beer Launch
  • Resseller Loyalty for Auto

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  • The Neuroscience of Effort - Why Customers Love it Easy, Dublin, June 11 2019
  • 12th Congress FMCG Market. Retail Industry Services, May 28-29 2019
  • Neuromarketing World Forum, Rome, March 13-15th 2019
  • The Neuroscience of Customer Effort & Why Effort Matters in Customer Service, London, January 24th 2019

Recent Posts

  • 5 Steps to Create a Frictionless & Differentiating Digital Customer Journey in the Pharma Industry.
  • Top 4 COVID-19 Enhanced Cognitive Biases That Drive Pharmaceutical Consumption Behavior
  • EAS Sludge Audits – An Engine of Opportunity

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