Reduce Customer Effort
A neuro-powered soltution to decrease customer friction
Effort Assessment is the most effective way to identify the actions required to improve customers’ experience across their journeys or discreet interactions with companies.
Research shows that if you make it easy for your clients to do business with you:
94%
From you customers will come back
88%
will spend more and they will also recommend you
In the day-to-day business, this rule applies for every product, brand or service that people use.
How does it work?
Buyer Brain’s Effort Assessment Score (EAS) takes the current methodology of measuring customer effort to the next level. Our neuroscience-powered, online platform measures Effort across 4 dimensions.
Time Effort
The amount of time people spend when they want to buy something or solve an issue.
Physical Energy
The amount of energy spent when people need to go to the store or company branch.
Cognitive Load
The amount of mental energy required to process a certain piece of information.
Emotional Impact
The emotional valence of the cumulative and subjective interpretation of events.
Buyer Brain’s EAS robust methodology is grounded in decades of research in neuroscience, psychology and behavioral science and provides actionable insights that you can apply right away.
Case Study
Financial Services Effort Assessment
The main objective of this study was to increase customer engagement for one of the largest banks in Asia, by measuring effort across all channels, at the process level, thus diagnosing critical areas that needed improving.
